At level 0 you will find all the services. To better understand why the situation described above occurs, we explain below how Windows sessions work.Įach program running in your PC/server is a process and each process has a session ID that can be 0 or higher: In order to interact with the Supremo screens from a Remote Desktop (RDP) session, you must perform the following steps:Ģ) Block the Supremo service ( Supremoservice.exe)ģ) End the process of the executable of Supremo ( Supremo.exe)Ĥ) Restart Supremo, which will now operate under the same Remote Desktop session, and enable the execution of SupRemo with Windows again from the Tools menu. This message is displayed when Supremo and the Windows Remote Desktop operate in different sessions.
If you connect via the Windows Remote Desktop to a Windows machine (where the Supremo service is also installed) and try to start Supremo, you may see the following message: The running Supremo instance will remain in the console session. Note: The Enable multi-session support option can be disabled at any time by unchecking the corresponding checkbox in Tools – Advanced.
If necessary, it is possible to click on the icon to the right of the Your ID field to view the ID of the instance in use and the ID of the console session. Restart Supremo to complete the operation.įrom now on, every active hardware session will be attainable through a specific Supremo instance in execution:Įvery instance carried out inside the Windows sessions of the user will have its own access credentials (Supremo ID and Password) while the console session will keep these credentials on the machine.
If you are using versions of Supremo prior to 3.4.0, the option will be inactive and can be enabled (by an administrator user) through these steps: If no user is logged in, you will see the login screen.
If you need to connect to the console session of the Windows machine*, it is not necessary to connect via Remote Desktop by another user. Note: if you want to connect with Supremo to an individual session on Windows*, a user must already be logged in via Remote Desktop to that specific session (otherwise, you will not be able to connect to the desired session). Supremo supports the multisession modes on Windows systems* that allow the coexistence of two or more concurrent RDP control sessions ( Terminal Server/Remote Desktop Server).Ī multi-session support option will be active as soon as the first installation/execution of SupRemo runs on a machine with the aforementioned features.
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